Returns and Refunds
- Return Period: You have 30 days from the date of delivery to return your item for a refund.
- Condition of Returned Items: Items must be returned in their original condition, with all tags attached and in their original packaging.
- Non-Returnable Items: Customized or personalized items are not eligible for returns unless there are defects in the product.
How to Return
- Contact Us: Start by contacting our customer service at [email protected] to initiate the return process.
- Return Approval: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Send the item back to us using the provided shipping label.
Refund Processing
- Refund Initiation: Once we receive and inspect the returned item, we will initiate a refund to your original method of payment.
- Refund Timeframe: Refunds typically take 5-10 business days to appear on your statement, depending on your bank or credit card issuer.
Exchanges
If you prefer to exchange an item, please follow the return process to return the original item and place a new order for the item you want.
Questions?
If you have any questions about our refund policy or need assistance with a return, please contact us at [email protected] . We are here to help.
